Digital waiting room for self-pay and private patients — check in, wait, call in by video
Very simple: add a link on your practice website and get started. For video visits with self-pay and privately insured patients, people check in digitally, see their position and estimated wait time, and are called in by you on video. The call starts automatically. Hosting in Frankfurt; video content is not stored. Conversations are not recorded.
Flow
- Check-in via your public practice link — or via API or self-registration.
- Wait: first-come, first-served; position and estimated wait time are visible.
- Pick-up by you in the RxScale doctor area.
- Video starts automatically after the pick-up.
Add it
- Public link on your practice website — add it and get started
- Own branding and custom domain optional as an add-on
- Start with an intro call
Benefits
- Digital queue for self-pay and privately insured patients
- Clear wait time for your patients
- Open video consultation hours without a fixed slot
- Works with video consultations for practices
Waiting room vs. appointments
Fixed times: use video consultations with a scheduled slot.
Open digital consultation hours: that is what this waiting room is for.
Hosting and call content
Hosting in Frankfurt. Video content is not stored. Conversations are not recorded.
For telemedicine providers
Running a telemedicine platform under your own brand? → Digital waiting room for telemedicine providers
Offer
The offer is agreed individually. → Book an intro call or email info@rxscale.com.
FAQ: digital waiting room for practices
How do I add the digital waiting room?
Add a link on your practice website and get started. Own branding and a custom domain are optional as an add-on.
Who is it for?
Self-pay and privately insured patients.
Can patients see the wait time?
Yes. They see their position and the estimated wait time.
In what order are patients called?
First-come, first-served.
What happens on pick-up?
The video consultation starts automatically.
Are calls recorded or video content stored?
No. Conversations are not recorded and video content is not stored. Hosting is in Frankfurt.
Do I need fixed appointment slots?
No, the digital waiting room works without fixed slots.
What does it cost?
The offer is agreed individually. Book an intro call.