Frequently asked questions about RxScale
Platform & process
What is RxScale?
RxScale is white-label telemedicine software for self-pay offerings. Brands, clinics and pharmacies use it to run the flow online questionnaire, video consultation or in-person appointment → medical review → private prescription → pharmacy chosen by the patient under their own brand.
How does a consultation work with RxScale?
Patients complete a medical questionnaire; alternatively, a video consultation or an in-person appointment is possible. A doctor reviews the answers and can ask follow-up questions via chat or video. If medically appropriate, a private prescription can be issued and sent to the pharmacy chosen by the patient.
Who makes the medical decision?
Solely the treating doctor. RxScale provides the technical infrastructure.
Which prescriptions does RxScale handle?
RxScale is built for self-pay offerings with private prescriptions: the prescription can be created digitally within the flow and sent to the pharmacy chosen by the patient.
What is white-label telemedicine software?
RxScale is white-label telemedicine software for self-pay offerings. Brands, clinics and pharmacies use it to run the whole flow under their own brand: online questionnaire, video consultation or in-person appointment, medical review, private prescription and the pharmacy chosen by the patient. Appearance, domain and patient communication are adapted to your brand.
How fast can we launch a white-label telemedicine offering?
RxScale states: live in 14 days. Brands and clinics get a white-label platform whose appearance, domain and patient communication are adapted to their brand, connected to their existing shop. Clinics with their own medical team connect their doctors directly, and integrations run via Management API and webhooks.
Doctors & pharmacies
Can I map my existing workflows?
Yes. Your own doctors and your own processes can be mapped, and RxScale works with any shop system. The pharmacy is chosen by the patient.
Can I use my existing medical team?
Yes. Clinics and providers with their own doctors connect them directly to the platform.
Do I need my own doctors to launch a telemedicine offering?
RxScale can work with licensed doctors. Clinics and providers with their own medical team connect their doctors directly, and your own processes can be mapped. Doctors get tools to review cases, manage prescriptions, chat and hold video consultations. RxScale provides the technical infrastructure; the medical decision rests solely with the treating doctor.
Who chooses the pharmacy that dispenses the prescription?
The pharmacy is chosen by the patient. If the doctor issues a private prescription, the pharmacy the patient has chosen handles order and shipping. Pharmacies can manage these orders with the RxScale Pharmacy Tool, and the Patient Wallet pass can be recognized at the chosen pharmacy if it uses the Pharmacy Tool.
Pricing & billing
What is an enquiry?
One completed and submitted patient questionnaire. Usage-based billing is based on enquiries.
What does RxScale cost?
All options require a one-time setup fee of €2,500 (net). After that, each plan has a price per enquiry: Starter €2.49 / enquiry, Advanced €1.33 / enquiry, Premium €0.75 / enquiry; the Custom Option is tailored individually. → See all pricing
How much does a white-label telemedicine platform cost?
RxScale charges a one-time setup fee of €2,500 (net, plus VAT). After that you pay per enquiry, meaning per submitted patient questionnaire: €2.49 in Starter, €1.33 in Advanced and €0.75 in Premium. A Custom Option with add-ons or a fully custom solution is priced individually. Customizable appearance, white-label service and native integrations are included in all plans.
Is a telemedicine platform billed per patient or per consultation?
RxScale bills per enquiry, not per new patient. An enquiry is one completed and submitted patient questionnaire. The price per enquiry depends on the plan: €2.49 in Starter, €1.33 in Advanced and €0.75 in Premium. In addition, every option requires a one-time setup fee of €2,500 (net, plus VAT).
Technology & data protection
How is data protection handled?
A data processing agreement (DPA) is in place. Hosting is in Frankfurt.
Can RxScale connect to existing systems?
Yes, via the management API, webhooks and flexible integrations. Documentation: https://docs.rxscale.com/
Can I adapt the design to my brand?
Yes. Appearance, domain and patient communication are adapted to your brand.
Is the telemedicine platform GDPR-compliant and where is the data hosted?
Yes. RxScale has a data processing agreement (DPA) in place, and the platform is hosted in Frankfurt. RxScale states that it is EU-GDPR compliant and that data privacy and security are built into the software from the beginning. Video consultations are integrated into the RxScale infrastructure with privacy and security considered from the start.
References
Who uses RxScale?
So Lean and Prio One use RxScale (case study: https://www.rxscale.com/case-study/so-lean). Prio One reached over 100,000 patients with RxScale (case study: https://www.rxscale.com/case-study/prio-one).