Video Consultations
In your platform, ready with one link.
Setup is very simple: add a link on your website and get started. Patients join via a browser link — no separate RxScale app or account.
Video consultations shouldn't make your platform more complicated.
RxScale provides video consultations inside your white-label telemedicine infrastructure. Doctors run the visit in the RxScale Doctor Portal.
No separate app
Patients join via a browser link — no separate RxScale app or account. All they need is a modern browser (Chrome, Firefox, Edge or Safari), camera and microphone permission and a stable internet connection.
Hosted in Frankfurt
Video content is not stored. Conversations are not recorded.
Clear roles
RxScale is software infrastructure for digital self-pay offerings under your brand — not a doctor or pharmacy network. RxScale can work with licensed doctors. The medical decision rests solely with the treating doctor.
How you go live
Two ways to consult
Scheduled or on-demand — both run inside your platform's workflow.
Scheduled
Patients pick a slot and receive the join link with confirmation and reminder. They can join from 10 minutes before the start until 60 minutes after the end.
On-demand
Patients queue in the digital waiting room. Once they are called, the video starts.
Inside your workflow
One click from the existing flow, connected to the appointment and patient context. Follow-up questions also work via chat. When appropriate, a private prescription and the patient's chosen pharmacy follow.
Video consultations under your brand.
- Add a link and get started
- Scheduled or on-demand via the digital waiting room
- Hosted in Frankfurt, not recorded
- Own branding optional as an add-on
The offer is agreed individually: book an intro call. For medical practices with self-pay and private patients: video consultations for practices. References: So Lean and Prio One (over 100,000 patients).
Frequently asked questions
How do I add video consultations to my platform?
It's simple: add a link to your website and you're ready to go. You get a public booking link, and an embed widget is available as an option. Your own branding and a custom domain are available as an optional add-on.
Do patients need an app?
No. Patients join via a link in their browser – no separate RxScale app and no separate RxScale account.
Does every request have to be handled by video?
No. An online questionnaire or an in-person appointment are also possible. The treating doctor decides.
Can patients be seen on demand without an appointment?
Yes, via the digital waiting room. Patients join the queue and are called as soon as a doctor is available.
Are consultations recorded or video content stored?
No. Consultations are not recorded and video content is not stored. Hosting is in Frankfurt.
Who makes the medical decision?
Only the treating doctor.
How much does it cost?
Your offer is agreed individually. Book an intro call to discuss it.
