Medical online questionnaire with medical review
With RxScale, patients complete a medical questionnaire on your website, in your design and under your brand. A doctor reviews the answers, asks follow-up questions if needed and decides whether a private prescription can be created. Alternatively, a video consultation or an in-person appointment is possible.
What is asynchronous telemedicine?
In asynchronous telemedicine, patient and doctor are not online at the same time. The patient completes and submits a medical questionnaire. The doctor reviews the answers later, asks follow-up questions if needed and then makes the medical decision. Where medically appropriate, the questionnaire is sufficient; a video consultation is possible.
Designing the questionnaire
The questionnaire runs in your design and on your domain. You can create and customize your questionnaires yourself in the Admin Tool; your account manager supports you at launch. The medical content of the questionnaires is your responsibility as the operator or that of your medical team.
If your shop is connected, the questionnaire sits directly on your website. With Shopify it is a block in your theme: the selection lands in the cart, and the medical review follows after payment. RxScale works with all shop systems; with your own shop, order status is available via webhook or API.
From submitted questionnaire to decision
The doctor reviews the answers
Once submitted, a doctor sees the questionnaire in the RxScale doctor area. With Shopify and the RxScale-hosted storefront, only paid orders reach the doctor. The medical decision rests solely with the treating doctor.
Follow-up via chat or video
If the answers are not sufficient, the doctor asks follow-up questions via chat or invites the patient to a video consultation. The patient answers directly within the flow.
→ Patient & doctor chat · Secure video consultations
Private prescription or decline
If medically appropriate, a private prescription can be created. The patient can always choose the pharmacy. The pharmacy chosen by the patient handles order and shipping. If it is not appropriate, the doctor declines and no private prescription is created. There is no automatic refund; refunds are handled by the operator.
What an enquiry is and how it is billed
An enquiry is one completed and submitted patient questionnaire. Billing is based on enquiries: you pay per enquiry, not per patient. Every plan also requires a one-time setup fee of €2,500 net. The price per enquiry is €2.49 (Starter), €1.33 (Advanced) or €0.75 (Premium), depending on the plan. The Custom Option is tailored individually.
→ See pricing
When video or an in-person appointment fits better
The questionnaire is one possible route, not the only one. Alternatively, a video consultation or an in-person appointment is possible. The doctor judges in each case whether the questionnaire answers are sufficient for a decision; where medically appropriate, the questionnaire is sufficient. If they need a personal impression, they can invite the patient to a video consultation or suggest an in-person appointment.
→ Secure video consultations · Smart appointment scheduling
Frequently asked questions about the medical questionnaire
What is an enquiry?
An enquiry is one completed and submitted patient questionnaire. RxScale's usage-based billing is based on enquiries: you pay per enquiry, not per new patient. The price per enquiry for each plan is on https://www.rxscale.com/pricing.
Who decides on the prescription?
Solely the treating doctor. The doctor reviews the questionnaire answers and decides whether a private prescription can be created. RxScale provides the technical infrastructure but makes no medical decisions.
Can the doctor ask follow-up questions?
Yes. If the answers are not sufficient, the doctor asks follow-up questions via chat or invites the patient to a video consultation. The patient answers directly within the flow, and the doctor then decides based on all the information.
Can I create my own questions?
Yes. You can create and customize your questionnaires yourself in the Admin Tool; your account manager supports you at launch. The medical content is your responsibility as the operator or that of your medical team.
What happens if the doctor declines?
If treatment is not medically appropriate in the doctor's view, the doctor declines and no private prescription is created. There is no automatic refund; refunds are handled by the operator.