Patient & Doctor Chat

Keep the conversation going

Give patients and doctors a simple way to stay connected beyond the consultation. Both sides can ask follow up questions, share relevant information and continue the conversation directly within the platform.

Woman on the phone at her laptop with chat messages about a prescription
THE CHALLENGE

Healthcare doesn't always end with the consultation.

Questions come up later

Important questions can arise after a consultation, whether from the patient or the doctor.

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Communication gets fragmented

Using email, phone calls or external messaging tools makes it harder to keep communication connected to the patient's journey.

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Follow ups take time

Reaching out separately to patients or responding through disconnected channels creates unnecessary administrative work.

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Our solution

Direct communication between patients and doctors.

Chat message informing a patient that her repeat prescription was approved

Two way communication

Patients and doctors can easily send messages and ask follow up questions whenever needed.

Chat window showing a conversation with a patient

One connected conversation

Keep communication between patient and doctor together within the same healthcare workflow.

Prescription status labels: waiting for doctor and non-QES signed

Share additional information

Patients can provide updates or additional information, while doctors can follow up when they need clarification.

Notification about three unread chat messages

Stay connected to the patient

Keep conversations linked to the relevant patient context instead of relying on disconnected communication channels.

How it works

From appointment to consultation.

Stay connected throughout the patient journey with simple, direct communication between patients and doctors.

1

Start the conversation

Patients and doctors can start a conversation whenever communication is needed, before or after an appointment.

2

Exchange information

Both sides can ask follow up questions, share additional information and clarify open points directly through the chat.

3

Continue when needed

The conversation stays available throughout the patient journey, making it easy to follow up whenever questions arise.

Key Benefits

Better communication.
Less friction.

  1. Make follow up questions easy
  2. Keep patients and doctors connected
  3. Keep communication in one place
  4. Simplify ongoing patient communication

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Doctor typing a message on a smartphone

Get to know RxScale in an intro call

In 30 minutes we'll show you how this feature fits into your telemedicine platform and talk through your requirements. Your offer is agreed individually.

Our solution

Direct communication between patients and doctors.

Two way communication

Patients and doctors can easily send messages and ask follow up questions whenever needed.

One connected conversation

Keep communication between patient and doctor together within the same healthcare workflow.

Share additional information

Patients can provide updates or additional information, while doctors can follow up when they need clarification.

Stay connected to the patient

Keep conversations linked to the relevant patient context instead of relying on disconnected communication channels.

Our solution

Direct communication between patients and doctors.

Chat message informing a patient that her repeat prescription was approved

Two way communication

Patients and doctors can easily send messages and ask follow up questions whenever needed.

Chat window showing a conversation with a patient

One connected conversation

Keep communication between patient and doctor together within the same healthcare workflow.

Prescription status labels: waiting for doctor and non-QES signed

Share additional information

Patients can provide updates or additional information, while doctors can follow up when they need clarification.

Notification about three unread chat messages

Stay connected to the patient

Keep conversations linked to the relevant patient context instead of relying on disconnected communication channels.

How it works

From appointment to consultation.

Stay connected throughout the patient journey with simple, direct communication between patients and doctors.

1

Start the conversation

Patients and doctors can start a conversation whenever communication is needed, before or after an appointment.

2

Exchange information

Both sides can ask follow up questions, share additional information and clarify open points directly through the chat.

3

Continue when needed

The conversation stays available throughout the patient journey, making it easy to follow up whenever questions arise.