Digital Waiting Room
Check in, wait, get called by video.
Very simple: add a link on your website and get started. Patients see their position and estimated wait time and are called in by video from the Doctor Portal.
On-demand visits need a clear queue.
The virtual waiting room manages a queue for video consultations — without fixed appointment slots.
Position and wait time visible
Patients see their position and the estimated wait time.
Fair order
The queue is first-come, first-served — optionally with a preferred doctor.
Hosted in Frankfurt
Video content is not stored. Conversations are not recorded.
How the digital waiting room works
How you add it
Activation happens together with your RxScale contact.
Public link
Add a link on your website and get started.
Optional: Management API
Register, check status and cancel (register, status, cancel) directly from your platform.
Own branding
Own branding and a custom domain are optional as an add-on.
For your team: the queue at a glance.
- See the queue
- Monitor wait times
- Manage capacity across available doctors
- Optional preferred doctor
Fixed slots run through scheduling, the visit itself through video consultations. For medical practices: digital waiting room for practices. The offer is agreed individually: book an intro call. References: So Lean and Prio One.
Frequently asked questions
How do I add the digital waiting room?
Add a link to your website and you're ready to go. Alternatively, you can connect via API or self-registration. Your own branding and a custom domain are available as an optional add-on.
Do patients see their waiting time?
Yes. Patients see their position in the queue and an estimated waiting time.
In what order are patients called?
First come, first served – optionally taking a preferred doctor into account.
What happens when a patient is called?
As soon as a doctor calls the patient, the video consultation starts automatically.
Are consultations recorded or video content stored?
No. Consultations are not recorded and video content is not stored. Hosting is in Frankfurt.
Do I need fixed appointment slots?
No. If you want to offer fixed slots, use appointment scheduling.
How much does it cost?
Your offer is agreed individually. Book an intro call to discuss it.
